Forum Discussion
ashishsaluja
Oct 23, 2023Copper Contributor
emails are disapperaing from outlook 365 for business accout immediately after being recieved
HI I am having a trouble with emails coming in and immediately disappearing from Outlook. I have check in all folders and also on the Outlook on web but am unable to find the email. This issue has a...
LeeCoIT
Oct 30, 2023Copper Contributor
Similar problem. Emails come into Inbox, disappear in 60 minutes to three hours. Vanish right before your eyes. No filters in place. No rules. No conversations. No mobile app or desktop app. Happens viewing mail in web browser. Looks very "server side" to me. Happens to Inbox and Sent items, but not Drafts. Items are not found in Deleted Items or in Archive. I sent up a new rule to copy incoming Inbox items to a new subfolder. Items in subfolder stay, items in Inbox vanish. Message trace indicates emails are received. Changed password, enabled MFA, forced all sessions to log out, problem persists.