Forum Discussion
emails are disapperaing from outlook 365 for business accout immediately after being recieved
Hi ashishsaluja ,
- Please check the inbox rules in your inbox
- Please let your Exchange administrator start a message trace regarding your coming emails (https://admin.exchange.microsoft.com > Mail flow > Message trace). Configured transport rules can be the cause of the issue.
- MathieuVandenHautteOct 31, 2023Steel Contributor
Hi ashishsaluja,
I would recommend:
- generating an extended message trace in the Exchange admin center. Please note that the export can take a while.
- creating a Microsoft 365 support ticket. They will certainly ask for this extended message trace.- LeeCoITOct 31, 2023Copper Contributor
Thank you. Ran the extended trace already. Message trace simply shows email(s) sent and received successfully. And that is what I see too, that I received the emails. But they just vanish, and the message trace doesn't have any record of the deletion or moving of the emails.
- MathieuVandenHautteNov 01, 2023Steel Contributor
Hi LeeCoIT,
This is very strange and concerning. I recommend raising a Microsoft 365 support ticket. Please keep us posted regarding the resolution.
- Jamies666Oct 30, 2023Brass ContributorThat some emails were being quarantined on your system indicated that you were being targeted, or at least being sent malware.
So it may well be that at least one of the attempts was successful, and
your system has been got-at.
With the result that the emails you are sending may be infected.
So the recipients systems are quarantining them, or just deleted if that is what their system is set to do.
Or their ISP is detecting the inappropriate content and either putting them in the ISP (IMAP) Spam, or Junk folder (probably with a 30 day retention before they get deleted, or just deleting them as it finds them.
That the emails shows for a short period in their emails indicates their PC has some anti-malware processing set - maybe whatever they have installed to help protect their system, or built-in actions associated with Windows security, or Outlook settings.
I would start by using a browser based app to view your emails and see if that shows the wanted emails, or some are missing.
Then, maybe doing a full scan with your protection app,
As well as asking those with missing emails to check if their, or their ISP's systems are finding malware, or what MS deem "UNSAFE" content.
If you have a "Sig" block it may be that there is something in that.
and, from experience ISP checking may be identifying innocuous entries as malware, or -
for those not getting the email at all, you or your ISP may have been blacklisted as a (now known) malware source.