Email Storage Not Updating

It sounds like Outlook’s storage calculation hasn't updated properly even after you've deleted files. Here are some steps to help resolve this issue:

1. Check the Deleted Items and Recoverable Items Folder

• When you delete emails, they move to the Deleted Items folder first.
• To free up space, permanently delete them:
  • In Outlook Web App (OWA), go to Deleted Items.
  • Click Empty folder to permanently remove the emails.
  • Next, go to Recoverable Items (Shift+Delete items go here).
    • In Outlook Web, navigate to Deleted Items.
    • Look for "Recover deleted items" (a link above the list).
    • Select and Permanently delete any remaining items.

2. Check Other Large Items (Calendar, Drafts, Sent)

• Attachments in Sent Items and Drafts can take up space.
• Go to these folders and delete large emails manually.

3. Clear Local Cache (if using Outlook Desktop)

If the issue persists, Outlook's local cache may not be syncing correctly.

• For Windows:
  • Close Outlook.
  • Navigate to C:\Users\YourUsername\AppData\Local\Microsoft\Outlook
  • Delete the .ost file (your account will re-sync when reopened).
  • Restart Outlook.
• For Mac:
  • Open Outlook.
  • Go to Preferences > Accounts.
  • Select your account and choose "Remove".
  • Re-add the account to refresh storage.