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Nathanp's avatar
Nathanp
Copper Contributor
May 29, 2025

Email Signatures vanishing - New Outlook

A number of people in my office had their email signatures vanish at some point overnight. We can go to sent emails and they are there, but when you go to your signature settings, nada. The signature...
Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
May 30, 2025

It's a bug. Microsoft is aware but I don't have an ETA yet. They said it was intermittent.  It may be limited to users on targeted release, but I can't confirm. (I'm on targeted release.) 

 

New Outlook stores signatures in the cloud. Classic Outlook also stores in the cloud (if you have at least one Exchange mailbox), but you can disable synced signatures. Classic can also access locally stored signatures.  They will be on the Insert > signature menu or in the signature editor at the very end, under Signatures on this device, but you cannot add new ones there. 

BenTheITGuy's avatar
BenTheITGuy
Copper Contributor
May 30, 2025

Thanks for the info... Has Microsoft officially documented this bug anywhere yet? Or are we only told if we reach out to Microsoft?

  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    May 31, 2025

    Not to my knowledge and likely won't since it was fixed. If you are still missing the signatures, restart new outlook. 

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