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SignatureEmail's avatar
SignatureEmail
Brass Contributor
May 16, 2024

Email Signature Images Width and Height Lost

I run an email signature generator tool that helps people create email signatures. Our signatures have been working for Outlook Web for a very long time now. We have not changed anything about the formatting of email signatures recently.

Within the past 2 weeks some of our customers have been complaining that when pasting their email signature into Outlook for Web (as well as New Outlook for Windows) that the images within their email signatures get too large.

We store images at 2x size so that they look good on mobile and high DPI devices. This has worked for a very long time. The images then have a height and a width attribute (as well as styles) to tell them to render at the appropriate size.

Unfortunately I am not able to duplicate this issue myself using Outlook for Web and New Outlook for Windows. I have sat on 3 Zoom calls now with customers where they demonstrate the issue, and then I take the exact same signature and paste it on my side without issue.

Signature Logo Sent From Their Outlook Web Email:
<a href="https://company.com" target="_blank" style="display: block; height: 26px;"><img alt="Company logo" src="https://company.img.email/images/company.png"></a>

Signature Logo Sent From My Outlook Web Email:
<a href="https://company.com" target="_blank" style="display: block; margin-top: 0px; margin-bottom: 0px; height: 26px;"><img alt="Company logo" width="350" height="26" style="width: 350px; height: 26px; margin-top: 0px; margin-bottom: 0px; display: block;” src="https://company.img.email/images/company.png"></a>

As you can see the width, height, and styles have been removed from the image tag on their "version" of Outlook for Web, but not on mine.

I have had multiple people report this issue through the help menu within Outlook. This affects their jobs as well as our platform. I have tried other email signature generators and it is affecting them as well. Please fix it as soon as possible!

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  • LarryNOS's avatar
    LarryNOS
    Copper Contributor
    May 27, 2024

    Does someone from Microsoft even look at these threads?

    Would be great to see some reaction to a global issue with their product!

  • not_the_admin's avatar
    not_the_admin
    Copper Contributor
    May 24, 2024

    SignatureEmailI am facing the same issue. Even if I copy and paste an existing roaming signature in a new one.

     

    I had to make a new signature for my boss and this made me look like a fool ... let alone a raise is now out of a question.... Fails like this affect real people's lives, please test before releases.

  • svitetiana's avatar
    svitetiana
    Copper Contributor
    May 22, 2024
    Hi, I'm experiencing the same issue with installing my updated email signature in the new Outlook. The images are getting huge, whereas everything worked well before. Hope for attention to this matter and a quick resolution!
  • Volodymyr2355's avatar
    Volodymyr2355
    Copper Contributor
    May 22, 2024

    It seems that the problem is precisely in the formatting of the RoamingSignatures field, if you turn it off (RoamingSignatures), formatting (copy/paste) works correctly.
    I hope MS can solve this problem!

  • Niokch's avatar
    Niokch
    Copper Contributor
    May 22, 2024
    Same issue here! Trying to paste an HTML email signature but all the image size attributes get dropped. This is becoming a bit of a roadblock for my work, as I can't use my proper signature right now. Hoping a Microsoft rep can shed some light on this issue and see if there's a fix coming soon!
  • irenmysignatureio's avatar
    irenmysignatureio
    Copper Contributor
    May 22, 2024

    Hi everyone!
    It's Iren, MySignature CSM, here.

    My company and our customers encountered an issue in Outlook's new UI after a Microsoft update of the Signatures Roaming feature. When pasting an HTML signature into the New Outlook on a Mac or Windows PC, all images become oversized, and the signature formatting gets distorted.

    We discovered that turning off the Signatures Roaming option with admin rights (which is complicated for non-technical users) resolves the issue. However, this creates another problem—the drop-down menu with the list of signatures disappears, making it impossible to switch from one signature to another.

    We hope that the Microsoft team will address and fix this problem as soon as possible,

  • baychuravitalii's avatar
    baychuravitalii
    Copper Contributor
    May 22, 2024
    Hello, I have this problem as well. I hope that this issue will be resolved as soon as possible

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