Forum Discussion
Email body blank for some messages in Outlook with Exchange accounts in cache mode
We don't have a fix, but we do have a workaround. In our case, this issue seems to have been caused by some recent Microsoft updates. We were able to work around the problem by switching the update channel for the user from "Curent" to "Semi-Annual". This backs out recent fixes, and the problem goes away (for now). The hope is that the updates will curate over the next few months and when they eventually do hit the computer, the issue will since have been resolved.
In Outlook, click File, Office Account, and then look under "About Outlook". If you see "Current Channel", you can try the following to switch the user to "Semi Annual" channel.
Close MSOutlook and all other MS apps
Run cmd window as Administrator
cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun
OfficeC2RClient.exe /changesetting Channel="SemiAnnual"
OfficeC2RClient.exe /update user
After the last command is run, a Window will popup and MS will install/switch updates accordingly. When done, go into MSOutlook and check to see if problem is resolved.
Again, I do not consider this a fix, but simply a workaround.
See this thread for more detail:
https://learn.microsoft.com/en-us/answers/questions/1220974/some-outlook-text-emails-are-blank-in-preview-pane
- We are still working with MS support on this but have narrowed it down to flagged messages, they are getting us try try various things including making sure the user is signed in to to do. I will update further if we get any additional information or a resolution.
reinstall windows was my solution
- We already did that as well as providing a new device, same result so probably a slightly different issues to yours 😞
