Email body blank for some messages in Outlook with Exchange accounts in cache mode

Question

As per the thread title we have a user that has random messages in their Outlook exchange accounts showing no information in the message body for random emails, the emails are fine in online mode, OWA and mobile. If we delete the local OSTs and let them re-download it is fine for a few days then the user starts seeing some blank emails again, there does not appear to be a pattern as to which ones.

Things we have tried include:-

Re-installed Office (apps for business)

Re-installed Windows

Turned off ESET mail scanning

Tested with old Office builds

Any further suggestions much appreciated, it really is just this one particular user.

compumat · Answer

Did you have any solution on that?Same problem with only 1 user.Exactly the same, uninstaller, Eset uninstaller, rebuild,...&nbsp;&nbsp;thanksPeterWhitehouse&nbsp;

jhardwood · Answer

Compumat&nbsp;&nbsp;Any learnings/fix for this issue?&nbsp; We started having this issue late last week for several, but not all users. What is really puzzling, is that the email body is blank when opened, but if the user clicks to forward, or reply, or print, all of the text then displays.&nbsp;Jeff

compumat · Answer

Not yet. I will continue to look for a solution. If there is any solution by you, I would like to hear it.

jhardwood · Answer

Compumat&nbsp;&nbsp;We don't have a fix, but we do have a workaround. In our case, this issue seems to have been caused by some recent Microsoft updates.&nbsp; We were able to work around the problem by switching the update channel for the user from "Curent" to "Semi-Annual".&nbsp; This backs out recent fixes, and the problem goes away (for now). The hope is that the updates will curate over the next few months and when they eventually do hit the computer, the issue will since have been resolved.&nbsp;&nbsp;In Outlook, click File, Office Account, and then look under "About Outlook".&nbsp; If you see "Current Channel", you can try the following to switch the user to "Semi Annual" channel.&nbsp;Close MSOutlook and all other MS appsRun cmd window as Administratorcd C:\Program Files\Common Files\Microsoft Shared\ClickToRunOfficeC2RClient.exe /changesetting Channel="SemiAnnual"OfficeC2RClient.exe /update user&nbsp;After the last command is run, a Window will popup and MS will install/switch updates accordingly.&nbsp; When done, go into MSOutlook and check to see if problem is resolved.&nbsp;Again, I do not consider this a fix, but simply a workaround.&nbsp;

jhardwood · Answer

Update: Another user on a Microsoft thread did some research and found that Outlook has changed the way it interprets CR without LF in a text email. Without a LF after a CR, it gets interpreted as end of text. Another workaround that we have applied to our systems that are generating these text emails is to add CHAR(10) after every CHAR(13) and it fixed the issue (or at least now Outlook continues processing the text).See this thread for more detail:https://learn.microsoft.com/en-us/answers/questions/1220974/some-outlook-text-emails-are-blank-in-preview-pane

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Email body blank for some messages in Outlook with Exchange accounts in cache mode

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