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PeterWhitehouse's avatar
PeterWhitehouse
Iron Contributor
Feb 12, 2023

Email body blank for some messages in Outlook with Exchange accounts in cache mode

As per the thread title we have a user that has random messages in their Outlook exchange accounts showing no information in the message body for random emails, the emails are fine in online mode, OWA and mobile. If we delete the local OSTs and let them re-download it is fine for a few days then the user starts seeing some blank emails again, there does not appear to be a pattern as to which ones.

Things we have tried include:-

Re-installed Office (apps for business)

Re-installed Windows

Turned off ESET mail scanning

Tested with old Office builds

 

Any further suggestions much appreciated, it really is just this one particular user. 

11 Replies

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  • Dexios's avatar
    Dexios
    Copper Contributor
    Feb 21, 2025

    I have the same problem of blank emails in outlook (mac). I seems it happens mostly for emails that I opened before on my mobile device (outlook for android). When I turn to my notebook to answer it, the email is empty. Very annoying.

  • Compumat's avatar
    Compumat
    Copper Contributor
    Apr 07, 2023

    Did you have any solution on that?

    Same problem with only 1 user.

    Exactly the same, uninstaller, Eset uninstaller, rebuild,... 

     

    thanksPeterWhitehouse 

    • JHardwood's avatar
      JHardwood
      Copper Contributor
      Apr 12, 2023

      Compumat 

       

      Any learnings/fix for this issue?  We started having this issue late last week for several, but not all users. What is really puzzling, is that the email body is blank when opened, but if the user clicks to forward, or reply, or print, all of the text then displays.

       

      Jeff

      • Compumat's avatar
        Compumat
        Copper Contributor
        Apr 14, 2023
        Not yet. I will continue to look for a solution. If there is any solution by you, I would like to hear it.

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