Forum Discussion

Copper Contributor

Apr 22, 2020

Duplicate Sent Items Even thought the box is checked to not save

Fairly recently my Outlook 2016 (through Office 365) has started duplicating all of my sent items. I use a Gmail account and have followed the steps as instructed for outlook, as in the box has alre...

CBuongio

Copper Contributor

Apr 24, 2020

Diane_Poremsky_MVP

Thank you for the reply, I ended up doing an On-line repair to the Office 365 and that seems to have corrected it, I had previously tried the quick repair with no luck. Hopefully it will not start up again, if it does I will try your suggestion.

ilonka65

Copper Contributor

Jan 10, 2021

CBuongio I have the same issue, mine was already unticked from resolving the issue previously, but it's come back today, are you able to provide the link for the repair tool?

Diane_Poremsky_MVP
MVP
Jan 11, 2021
ilonka65 oops - that was for SaRA - the office repair option is accessed in Windows Settings.

To repair your Office installation, right click on the start menu and choose Apps & Features, find and select the Office installation. Choose Modify then select the desired repair option. In this case, try the online repair option.
Diane_Poremsky_MVP
MVP
Jan 11, 2021
ilonka65 it's on the help menu in outlook or can be downloaded here - https://aka.ms/SaRA-OutlookAdvDiagnostics

More info on it here -

Scan by using Microsoft Support and Recovery Assistant - Outlook | Microsoft Docs