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AWR314's avatar
AWR314
Copper Contributor
Apr 01, 2022

Drag and Drop

Hi,   All of a sudden I am unable to drag and drop items from Documents or Downloads to an email. I get a red circle w/ a diagonal slash. Any help appreciated.   Thanks
AWR314's avatar
AWR314
Copper Contributor
Jul 02, 2022
Well, I wouldn't say I solved it but all of a sudden it started working. I was using the attachment function at the top of the email for a while. It worked but was a pita. One day a month or so ago I tried the drag & drop & was surprised it worked. No idea why it started working.
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Jul 04, 2022

Hi AWR314 & GeoffS469 

 

I am an independent advisor investigating this issue.  

 

I have the latest Office365 suite with desktop and online versions. I was unable to recreate your issue. However, I found some articles suggesting solutions when you cannot drag and drop items in an Outlook email.

 

Try: 

If you find this information helpful, please mark it as the best response or like this post to help other users.

 

Teresa

#traccreations4e

  • GeoffS469's avatar
    GeoffS469
    Copper Contributor
    Jul 04, 2022
    All,

    I finally found a fix that worked in this article: https://answers.microsoft.com/en-us/windows/forum/all/drag-and-drop-stops-working-randomly/c4d14c18-5a7d-4a3f-a15f-d5fb9cce1dc7

    I had to use Lester BernardReyes third option, which was to create a restore point and do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files. I never trust that this sort of drastic action will not screw up my machine, but in this case Bernard was right and it worked, at least so far. AWR314, give this a try if your problem comes back. My drag'n'drop issue was in File Explorer but also occurred when trying to drag a URL from a browser to a file folder in File Explorer, which I do all the time to save recipes for future reference.
    • Teresa_Cyrus's avatar
      Teresa_Cyrus
      MVP
      Jul 04, 2022

      GeoffS469 

       

      Glad you were able to find a fix.  I missed that article. :xd:

       

      And, I am not sure if I would have offered that one to you if I was not able to TEST it myself. When it comes to deleting dat files or asking a user to create a restore, it makes me nervous.  :lol:

       

      Again, I am glad you find a fix.  And it is available to others.

       

      Happy 4th of July!

      Teresa

       

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