Forum Discussion
JanetVanPelt
Feb 28, 2024Copper Contributor
Does New Outlook require a separate desktop license for each email address?
I have a business standard license which includes desktop versions of all Office products including Outlook. When I tried to add my other exchange email address to Outlook, I was blocked and have be...
- Feb 29, 2024Sorry for the confusion here JanetVanPelt. I will follow up with these support agents to correct this mistake. The article is correct. And since you are on a Mac, you can reference this one which says the same thing from Mac. You'll find it by clicking the Learn More link in that dialog box you shared. https://support.microsoft.com/en-us/office/how-licensing-and-access-works-in-outlook-for-mac-13365c6c-7d94-4546-ad53-d92ee9e0ffa4
If you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.
Coorzman
Apr 17, 2024Copper Contributor
There is a lot of false information being reported from Microsoft employees about the "New Outlook" and correct licensing. The official Microsoft whitepaper for enabling and disabling the new outlook for users states "The new Outlook for Windows is enabled by default for all users with a Microsoft Entra account and Exchange Online account." Enable or disable access to the new Outlook for Windows | Microsoft Learn
This indicates that any account with an exchange online license will work with the new outlook. So Microsoft needs to stop trying to hose people out of more licensing and make their product work like it should.
AllenFilush
Microsoft
Apr 19, 2024I'll get the article corrected, thanks for pointing this out.
To reiterate what the article noted, the plan is for the new Outlook and the classic Outlook support the same licensing scenarios. So with a few minor exceptions that we will fix in upcoming releases, it is working like it should. If you have a specific case that isn't working, please do share.
To reiterate what the article noted, the plan is for the new Outlook and the classic Outlook support the same licensing scenarios. So with a few minor exceptions that we will fix in upcoming releases, it is working like it should. If you have a specific case that isn't working, please do share.
- CoorzmanApr 19, 2024Copper Contributor
AllenFilush We have two tenants because of unique security requirements our organization has. We're fully licensed in our primary tenant with Apps for enterprise and E1/E2's (We're non-profit so we still have legacy E2's). Our secondary tenant is licensed with E1/E2's and none of the secondary tenant mailboxes work with the new Outlook unless we add a license that has Apps for Business or Apps for enterprise included. We get the "invalid license" message when trying to add a mailbox from our secondary tenant.
- AllenFilushApr 19, 2024
Microsoft
As long as you add the tenant that has E1 + Apps for Enterprise first, then add the secondary tenant email address, that will work fine. That would also have been true with the classic Outlook. One of the accounts needs to provide the license for the desktop apps on Windows first, before you can add any other email address. In this case, the account that has Apps for Enterprise. Then you can add any email address. The "how" is just slightly different in new Outlook but the outcome is the same. Are you saying this configuration isn't working for you?
https://techcommunity.microsoft.com/t5/outlook-blog/how-licensing-works-for-work-and-school-accounts-in-the-new/ba-p/4047361- CoorzmanApr 19, 2024Copper Contributor
AllenFilush Yes, that's how it should work, but it's not the behavior we're seeing as to why I'm posting here. The issue we found is there is a flag on the outlook mailbox "OneWinNativeOutlookEnabled" that is disabled on our secondary tenant mailboxes. If I manually enable that it works. Any new mailbox still has that option disabled. Adding an Apps for enterprise license changes that option to enabled. So the problem is that the mailboxes actually have the option turned off by default unless the Apps for business/enterprise license is added.
So for us it doesn't matter the order the accounts are added, the option is disabled by default to support the new Outlook.
- JanetVanPeltApr 19, 2024Copper Contributor
AllenFilush Just reiterating that two different Microsoft support teams via different channels were absolutely adamant that I needed to by three Office365 licenses/Outlook licenses to have 3 emails active in Outlook. I had 5-6 exchanges with each of them, pointed out that would imply $45/month for Outlook, sent them links, etc. but they would not budge on that position. Both escalated and came back saying they had confirmed that this was the correct answer and they could not help me further. Sharing so highlight there seem to be significant training/knowledge base issues with support. Can’t emphasize enough how frustrating the experience was; I spent +/- 8 hours trying with no success to get an answer from MS that made sense.