Forum Discussion
Does New Outlook require a separate desktop license for each email address?
- Sorry for the confusion here JanetVanPelt. I will follow up with these support agents to correct this mistake. The article is correct. And since you are on a Mac, you can reference this one which says the same thing from Mac. You'll find it by clicking the Learn More link in that dialog box you shared. https://support.microsoft.com/en-us/office/how-licensing-and-access-works-in-outlook-for-mac-13365c6c-7d94-4546-ad53-d92ee9e0ffa4
If you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.
No, that information is incorrect. Currently, only your first account requires to have an Office license associated with it to unlock the ad-free version of Outlook.
When adding an additional Exchange account, make sure that these Exchange accounts also actually support New Outlook and/or Outlook Desktop at all.
For instance, Exchange On-Premises is not supported in New Outlook yet. F3 licenses do not support Outlook Desktop configuration in general (neither Classic, nor New). Many organizations have also disabled New Outlook support for now and only allow you to use Classic Outlook.
Hopefully, that clears things up a bit for you.
Additionally see; How licensing works for work and school accounts in the new Outlook for Windows (microsoft.com)
RobertSparnaaij Thanks so much for your response! I have the same link so I didn't think this was correct, but I've gone through two separate support responses from Microsoft where I sent them this link and they have insisted I need three desktrop outlook licenses one for each email. I have one Business Standard license for my primary email and Business Basic licenses for other email accounts, which is the exact license configuration described in the link. When I try to add the emails to new Outlook I get this:
After pointing Microsoft support to this link and going back and forth with them several times, here was the response from the first support person:
And here from the second attempt, again after going back and forth a number of times:
Any thoughts on how to get this resolved since Microsoft support doesn't seem to understand their own licensing?
Really appreciate the help, this has been an incredibly frustrating process.
Janet
- AllenFilush
Microsoft
Sorry for the confusion here JanetVanPelt. I will follow up with these support agents to correct this mistake. The article is correct. And since you are on a Mac, you can reference this one which says the same thing from Mac. You'll find it by clicking the Learn More link in that dialog box you shared. https://support.microsoft.com/en-us/office/how-licensing-and-access-works-in-outlook-for-mac-13365c6c-7d94-4546-ad53-d92ee9e0ffa4
If you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.- Thank you, that worked. I had just gotten the computer a week or so ago so didn't think I would need to update; I was on 16.81, so close! The support experience was horrendous, this was a last resort so really appreciate the help!
Thanks AllenFilush for stepping in and thanks JanetVanPelt for the screenshot as that made it clear you were on a Mac. The version Allen referred to is the February 2024 release.
- Robert thank you as well, and sorry not to have mentioned the Mac piece of the puzzle!