Forum Discussion
Difficulty in activation my Outlook classic (2013)
Hi,
Earlier this year I bought Office 2024 family . That purchase appears in my account details. I installed Outlook classic on my old PC with the bought licence. Everything was perfect.
I have just switched from my really old PC (running Win 10) to a new PC. On my new PC, I managed to install Outlook classic. Inside my new Outlook classic I use my usual account pie****_****@videotron.ca.
Everything works well but it warns me that it cannot activate Office with my Microsoft pna*****@outlook.com account and suggests I use another account.
When I click on 'Try Another Account', it does nothing but re-displays the same error message. It loops indefinitely
I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity.
It also tells me I have to correct this by 9/20.....
The new PC runs Win 11 Family, Version 23h2
Installed software:
- Microsoft 365 Copilot
- Microsoft Outlook 2016 fr-ca
- Microsoft Office Family fr-fr
I am new to this and find it quite confusing
THANKS IN ADVANCE FOR ANY HELP !
Pierre
PS: If my message is unclear or if you need more info, just let me know.
1 Reply
- P_Naccache01Copper Contributor
A precision.
I wrote:
'I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity.'
I should have added: 'This did not work'