Forum Discussion
MarionatdjianYR
Sep 29, 2021Copper Contributor
Conversation mode - How to keep replied & Tr emails with change of subjects
Hi everyone,
I have been recently struggling with the conversation mode (that I love obviously). But one of my coworker is changing the subject of emails while replying or transferring emails which remove the actual answer of the conversation thread...
I have been unable to find a setting that allows all emails (that are a reply or a transfer) to stay in the same conversation even with a change of subject. Does it exist?
I guess this is actually based on the email subject so no, but dropping this here in case!
Thanks!
- MarionatdjianYRCopper ContributorFYI, I have tried to change email subjects back to the original name subject afterwards, but it doesn't come back into the conversation group.