Contact sharing

Diane_Poremsky_MVP Thanks but most certainly not my preference.

This is far to risky, the staff member then has complete control over the data and we end up with too many version of the same data all over the place.

I am paranoid about data security and need to protect and retain ownership at all times. I have been severely burnt recently due to O365 not being configured correctly in so far as data security is concerned which has resulted in me gaining a competitor who is using MY customer database and related data against me. Yes I know there are many ways of stealing my data, however I need to ensure that I have the the best protection possible in place.

OCM was the perfect simple solution.

I need a central repository for all customer data and communications, so that every team member works off the same data and we can all see what the communications/activity history of each customer is at all times. this way we are all on the same page. 

It is looking more and more like I need to resort to a third party developed system which I will have to "plug in" to Outlook, which is not my preferred method.

Considering that we are a 3 user site, the costs vs the reward are a factor.