Forum Discussion

Brass Contributor

Nov 25, 2016

"collaborative inbox" (like Gmail)

Hi all On you tube i saw some videos showing this tool. Seems interisting, or better .. absolute vital for small offices. Is there a way to reproduce this - today - in outlook with exchange online...

Carl Ménard

Copper Contributor

Aug 18, 2018

Hi,

I know this is an old thread and I am asking the same questions.

I don’t want to use 3rd party collaborative emil solution like Front, etc, or ticketing solution like Jira, etc. As Stefano mentioned I would like to find a way to track Customer Service Department email productivity and also I want to make sure to not have 3 agents working the same emails from the same clients.

So, did I miss something since 2016? Lol

Ellis Tsui
Copper Contributor
Aug 28, 2018
That's exactly what we are looking for as well.
Anyone from Microsoft team can provide any news or insight regarding such function? Thanks!