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VMarais's avatar
VMarais
Copper Contributor
Jun 30, 2026

Classic Outlook crashes when right-clicking in email body

We have multiple users across different Microsoft 365 tenants experiencing the same issue today.

 

Symptoms:
- Right-clicking in the body of a new email, reply, or forward causes Outlook to crash immediately.
- Event Viewer:

  • Faulting application: OUTLOOK.EXE
  • Faulting module: mso.dll
  • Exception code: 0xc0000005

- Office versions observed:

  • 6.0.20026.20140
  • 16.0.20026.20182

- Multiple independent companies affected.

- An Office Online Repair resolved the issue on a few affected machines.
- An Office Update also resolved the issue on a affected machine

1 Reply

  • Multiple Reddit threads on this reported in Version 2605. Seems like an upgrade to 2606 Build 16.0.20131.20086 (and maybe an Online Repair after the upgrade) fixes it for most people.