Forum Discussion
VMarais
Jun 30, 2026Copper Contributor
Classic Outlook crashes when right-clicking in email body
We have multiple users across different Microsoft 365 tenants experiencing the same issue today.
Symptoms:
- Right-clicking in the body of a new email, reply, or forward causes Outlook to crash immediately.
- Event Viewer:
- Faulting application: OUTLOOK.EXE
- Faulting module: mso.dll
- Exception code: 0xc0000005
- Office versions observed:
- 6.0.20026.20140
- 16.0.20026.20182
- Multiple independent companies affected.
- An Office Online Repair resolved the issue on a few affected machines.
- An Office Update also resolved the issue on a affected machine
1 Reply
- Hornblower409Iron Contributor
Multiple Reddit threads on this reported in Version 2605. Seems like an upgrade to 2606 Build 16.0.20131.20086 (and maybe an Online Repair after the upgrade) fixes it for most people.