Forum Discussion
changing email address
Hi Rick_Wiley,
Here's what you can do:
1. Fix the Display Name:
- Open up the contact you want to update.
- There's usually a spot for the display name
- Make sure it's showing the right name, not the old email address.
- Hit save to lock in the changes.
2. Try turning off Cache Mode:
- Sometimes Outlook holds onto old info. It's like it's stuck in memory.
- Close Outlook for a sec.
- Head to your Control Panel (look up "Mail").
- Find "Mail (Microsoft Outlook)" and open it.
- Look for "E-mail Accounts" and click on your email account.
- Turn off "Use Cached Exchange Mode."
- Restart Outlook and see if the new info shows up. If it does, you can switch cached mode back on.
3. Delete old and create a new contact:
- If things are still funky, you can delete that contact with the old email.
- Create a brand-new contact with the right email and name.
Hope this helps sort out the email address mix-up
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Kindest regards,
Leon Pavesic
Thanks LeonPavesic,
None of those worked. The old email address doesn't show up in the contact info - only when I add the contact to a contact list. Then it shows the old address as the contact's name with the new email address as the recipient. When following your second recommendation, I only get two choices - Change sync settings or delete account. I still haven't found a way to turn off cached mode, which I think is the problem.
Rick
