Forum Discussion
Can't send emails from shared mailbox
In the last few days, we can no longer send emails from a shared inbox from the desktop Outlook Classic app on PC. Given that the shared inbox is the primary email for our business, this is a big de...
Try to remove the full mailbox permission for the problematic user. Wait for 10 Mins and add the permission again. Leave some time and it should automatically add to the outlook, and it should fix your issue.
Thanks for the suggestion. How do we remove and re-add the mailbox permission? By doing so, would that mean having to resync thousands of emails?
Because of the details that I outlined in my original post, I have a hunch that this issue has been caused by a recent Outlook update. Our busy season has started and we're putting in 10-12 hour work days so I'm feeling especially cranky about having to spend hours troubleshooting what should be a basic, reliable email function.