Forum Discussion
Can't send emails from shared mailbox
In the last few days, we can no longer send emails from a shared inbox from the desktop Outlook Classic app on PC. Given that the shared inbox is the primary email for our business, this is a big de...
How is the shared mailbox added to Outlook? If you are using automapping or have it added as additional mailbox, make sure to always select the From address directly from the GAL. Do not use any stored/cached entry, those can get out of sync. I'd recommend adding it as additional account instead (via File > Add account), that way you can send messages from the shared mailbox as you would do with any other "regular" account in Outlook.
Other than that, do you get any particular error message or?