Forum Discussion
Can't receive SMS codes from Microsoft
I have a friend who has a problem with receiving emails in Outlook 2021. Whenever he goes into Outlook 2021 to collect his email it asks him for a Password. Then it wants confirmation that it's him,...
Your friend's Microsoft Account has only one security verification method set up ( the mobile number), and it's wrong or not working. Since Microsoft requires atleast one valid security proof, you're locked in a loop where Outlook/Office keeps asking for verification but SMS never comes through.
- Go to https://account.microsoft.com/.
- Sign in with the account credentials.
- If login requires SMS , and that SMS isn't arriving, click "I don't have any of these" or "I can't use this method" when prompted. This forces Microsoft Account recovery process.