Forum Discussion
HarryF1705
Aug 26, 2025Copper Contributor
Cant move emails to pst files
A few months ago New Outlook added support for pst files making it possible to drag emails from IMAP inboxes into pst . This worked fine for a while but this week it has stopped working, now if I try...
LisaHendrickson
Aug 28, 2025Iron Contributor
My apologies, I don't think I saw that you were using New Outlook, but the export feature should work for that too.
I just tested moving emails from IMAP to a PST and from PST to IMAP and it worked for me.
Are you using a licensed 365 business apps subscription?
HarryF1705
Aug 28, 2025Copper Contributor
I am the primary user on a Microsoft 365 Family subscription
- LisaHendricksonAug 29, 2025Iron Contributor
Ok, the PST function should work, is that account the primary account in the New Outlook account settings?
- HarryF1705Aug 29, 2025Copper Contributor
Yes it is the primary account and it was working fine until a few days ago. This is an issue Microsoft needs to resolve.