Forum Discussion

Copper Contributor

Aug 17, 2020

Solved

Can't add another email account to desktop outlook

I recently removed 2 of the 3 email accounts I had on my desktop version of Outlook. I want to put them back (they are both gmail acccounts) but when I try to do that, it keeps telling me there's a ...

Diane_Poremsky_MVP
Aug 17, 2020
Laura Wright Are you using an App password or your actual password? That message is telling you to log into your account at google and create an app password.

Diane_Poremsky_MVP

MVP

Aug 17, 2020

Laura Wright Are you using an App password or your actual password? That message is telling you to log into your account at google and create an app password.

Laura Wright

Copper Contributor

Aug 18, 2020

Diane_Poremsky_MVP Can you explain what the purpose of an app password is, and why I wouldn't just use my regular Gmail password? It says I can use that if I have 2-step verification turned on. I've never had that turned on (and confirmed it's not on how), so I'm not so sure I've used an app password in the past.

Laura Wright
Copper Contributor
Aug 18, 2020
Wait, my mistake, I was on the wrong account! I see I have 3. I have just created another one, input it three times for the three error messages, closed and reopend Outlook and am no longer getting the messages!! Thank you!!!!!!!!!!!!!!!!
ChristianBergstrom
Silver Contributor
Aug 18, 2020
Laura Wright Hello, just to put it out there I would recommend using 2-step verification as app passwords can be a hassle (I'm using 2-step enabled via the Gmail settings).
- Laura Wright
  Copper Contributor
  Aug 18, 2020
  Two-step verification for Outlook?
  - ChristianBergstrom
    Silver Contributor
    Aug 18, 2020
    Laura Wright Enabled on the Gmail account from gmail.com settings.