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JMarlow54's avatar
JMarlow54
Copper Contributor
Jul 02, 2019

Cannot open Outlook

I keep getting the following error when I try to open up my outlook application.  This has just started happening the past couple weeks, prior to that I have had no problems.    “Outlook cannot log...
singinghymns's avatar
singinghymns
Copper Contributor
Jul 25, 2019

Ash365 

 

I am also getting this message.  And then I get a message that says "System resources are critically low. Close some windows." And then I get "Cannot start Microsoft Outlook.  Cannot open the Outlook window. The set of folders cannot be opened.  The information store could not be opened."  I had the program open and was using it.  And then it just quit on me.  Asked me for my password and then was done.

Ash365's avatar
Ash365
Brass Contributor
Aug 02, 2019
Try re-creating the Outlook profile and use cached mode. Make sure you are caching only 1 month of data because from the issue you are reporting, looks like Outlook is getting overwhelmed with the data it needs to grab from the server.

https://www.bemidjistate.edu/offices/its/knowledge-base/create-a-new-profile-in-outlook-2016-windows-10/

https://www.technipages.com/outlook-2016-enable-or-disable-cached-exchange-mode
  • singinghymns's avatar
    singinghymns
    Copper Contributor
    Aug 02, 2019

    Ash365 

    Thank you for your reply.  I have some issues with your steps.  I don't know that I have control panel to set up a new profile.  The steps in the link you gave are not something I can even find to start.  I have a settings, but not a control panel in the way that it is shown on the diagram.  So cannot do that without an updated version of steps.  And the other issue is that I cannot even get Outlook Client to OPEN, much less change the cache settings. And none of the steps are current that I can tell.  Is there any way to link me with a current Windows 10 version of steps?  And if these are Exchange issues, the only account I have that is an Exchange account is my work, which was not allowing me to log in, so I deleted it altogether, but the problem got worse after doing so.  I don't think the other emails are set up on Exchange.  Please advise.  Thank you so much!

    • Ash365's avatar
      Ash365
      Brass Contributor
      Aug 12, 2019
      Please follow this link here..

      https://support.office.com/en-gb/article/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60

      Reduce your cached mode to 1 month.. follow these steps

      https://www.technipages.com/outlook-2016-enable-or-disable-cached-exchange-mode

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