Forum Discussion
Cannot open Outlook
To see your profile you will need to go to 'Control Panel' > 'Mail' then you will see your Outlook profile.
In your case you can create a new Outlook profile so while on the same 'Mail' windows > click 'Show Profiles' > click 'Add' > type profile name > 'Always use this profile' > then outlook will start provisioning your new profile > follow the prompts thereafter.
Let me know if this works.
Ash,MCE
I followed your suggestion and changed my profile and am still getting the same error message. I started my Outlook setup with my personal email account. Then added 2 work accounts and I want to access my email for all of my accounts.
I am the same as FrankCodi , tried all that. Now I get screen saying” Cannot start Microsoft Outlook. The set of folders cannot be opened. The information store could not be opened”
I can’t just delete everything, and try something else as it has all my historical stuff in there, somewhere.
it is very frustrating.
can anyone help, back in my sixties I was on top of all this, has it got harder?
