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Shaz H's avatar
Shaz H
Copper Contributor
Aug 31, 2017

Cannot open links in Outlook emails

Yesterday I could open any link from my email. I have not downloaded any new programs. When I click on a link in an email the following is in the heading - nam06.safelinks.protection.outlook.com - 
The page that opens has the Office 365 logo, which I don't use, and a exclamation mark in a red triangle with the words underneath - This web page could not be loaded. Due to an internal error, this web page could not be loaded. We recommend that you close this page. Learn more about malware.

I use Chrome however the problem also happens on my Android phone as well so am thinking it appears to be an Outlook issue.

  • Meng Yang's avatar
    Meng Yang
    Icon for Microsoft rankMicrosoft
    Aug 08, 2018

    Hi,

    Our team is having the same issue. May I know who to contact to resolve this? Thanks!

  • scott jenkins's avatar
    scott jenkins
    Copper Contributor
    Jan 01, 2018
    I'm also getting this error while accessing links from the outlook app on android.
    • Deleted's avatar
      Deleted
      Dec 20, 2017

      Mike,

      Did it just self-resolve or did something happen?

      My org is suddenly having the same issue - a link in an Outlook email to a SharePoint document will sometimes generate the Malware warning screen... not always but it's enough to be a hassle

      • Mike Murphy's avatar
        Mike Murphy
        Copper Contributor
        Dec 20, 2017

        I believe it was a problem with Office365 internally and it was resolve within 24hrs.  I have not had or heard of any issues since and just tested again to make sure ;)

  • Mike Murphy's avatar
    Mike Murphy
    Copper Contributor
    Aug 31, 2017

    Having the same issue on both my Mac's and iPhones.  Making it difficult to confirm optin to Microsoft emails...

  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    Aug 31, 2017

    If it's not an Office 365 account, what type of email account is it? What version of Outlook are you using? 

    • Jenn Paterson's avatar
      Jenn Paterson
      Copper Contributor
      Aug 31, 2017
      I can't speak for the op, but I am signing in on outlook.com with a @live.ca account. This issue occurs while on my laptop (windows), or my iPhone in both the app and the web browser.
      • Diane_Poremsky_MVP's avatar
        Diane_Poremsky_MVP
        MVP
        Aug 31, 2017

        i checked with the Outlook.com product team - this is a known issue and they are working on it.  

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