Forum Discussion

Copper Contributor

Oct 14, 2024

Cannot Get Gmail Account to Work on Outlook 2016

I have two Windows 10 computers each running Office 2016. Outlook has four identical accounts in both. On my laptop the Gmail account stopped communicating with Google about a year ago. I have had...

gerald1595

Copper Contributor

Oct 15, 2024

JourneymanMC

I could not get the link you sent to work but believe you intended this:

https://techcommunity.microsoft.com/t5/outlook/update-your-sign-in-technology-before-september-16th-2024-to/m-p/4181311

I will read through that post again but don't think that is an issue in my case. I have no e-mail accounts that use the Microsoft cloud e-mail service. My computers only connect to third party e-mail servers.

JourneymanMC

Iron Contributor

Oct 15, 2024

Yes, that seems to be what I meant. Hope you manage to solve your problem.

gerald1595
Copper Contributor
Oct 16, 2024
JourneymanMC
I should provide an epilogue to this saga. It seems that what was causing my problem was corrupted credentials for my Gmail account in the Outlook Credential manager. I probably had a corrupt password in the credentials for Gmail that prevented me from logging in.
I tried uninstalling Office 2016 and replacing it with Office 2021. It seems that the corrupt files were not removed during the removal of Office 2016. However in the Credential Manager I found some references to Outlook 2016 that I deleted. After doing that the problem evaporated.
- JourneymanMC
  Iron Contributor
  Oct 17, 2024
  I'm happy that you managed to solve it. And thank you for your feedback.