Forum Discussion
"Browse groups" & "New Group" button missing from Home Tab in Outlook 2016
It's by design I guess, but you can check the already created groups under "All groups" in the address book of Outlook 2016.
I am a newbie administration staff in my corporation. We have 10 users with fully licensed Office 365 and Window.
One of our users is having the same situation like you while others is working fine. When I log in by that account via Outlook in the web, the "Group" drop-down button in "Folder Pane" still exists meanwhile in Outlook in PC, there is no "Group" drop-down button in Folder Pane, no button "Browse Group", "New Group" in the Ribbon pane but I still can see all the groups this user has in the Address Book button (Ctrl+Shift+B) in the Ribbon Pane.
This is my Outlook's screenshot: as you can see, the symbol of "Browse Group" works, but in that users's case, the button does't work and is disabled like the button "Undo" in this screenshot picture.
Therefore, the error can not be fixed by recustomizing the Ribbon or setting up the quick access toolbar. I tried to reinstall the Office 365, it does not work.
why is it greyed out. I have admin's with this requesting case support.
