Forum Discussion
Better Organize Emails for My Work Group
I am in an email group with multiple others from my job and we deal with external emails all day every day. I am looking for a way to mark email threads as "complete" or "done" in a way that my entir...
William_Younts Happy Workday to you.
I am not sure if you are using Outlook Exchange or Web. I am also assuming you and your team are responding to emails from a Shared Inbox.
Outlook Exchange:
- Try creating and applying a "Category: Complete" to an email thread. Everyone will see the Category name in white but the category colors are set per user.
- I also found an article, Keep categories while replying/forwarding, but it requires changes to the Registry. So forward this article to your IT team.
By the way, you provided great details.
ps: If you found this article helpful, please Like it or select the best response.
- Thank you for your advice. I had already attempted this, but it appears to only work if you are using a shared inbox, like you mentioned. We do not use one, our work group email works like this - everyone's email address is included under an acronym for our department that automatically sends emails addressed to that acronym to every member listed under the group. So, I'm not sure if there is a method to do what I am wanting since everyone has their own individual inbox, and everyone in my group receives a separate but exact copy of any email sent to our work group acronym.
