Forum Discussion
Anyone else hate the New Desktop Outlook?.
Hello people
I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago.
It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.
67 Replies
Yes, I HATE the new Outlook, but here at work we're using the Outlook 365...I use and rely on the ToDo with reminders to keep my day under control, and the new ToDo BLOWS...I'm having to constantly check on the ToDo lists and correct them, rather than being able to rely on the ToDo reminders to deal with my tasks. FIX IT, please!
I was forced to switch to new outlook today since my two critical gmail accounts no longer work in Outlook Classic. A global help desk company said they were flooded with calls. None of their tricks worked. The only solution was to move to new Outlook.
New Outlook is for beginners, not power users that use rules and advance contact management features not found in new outlook.
my two critical gmail accounts no longer work in Outlook Classic. A global help desk company said they were flooded with calls. None of their tricks worked. The only solution was to move to new Outlook.
I have worked the Classic Outlook & GMail problem with a number of users. The suggested workarounds from Microsoft Support have fixed the problem for everyone I have been in contact with. (The problem may reoccur and you have to Clear the Windows Credentials again)
Short Version - See the Answer by "Hornblower409 Mar 15, 2026, 4:15 PM" at
https://learn.microsoft.com/en-us/answers/questions/5822942/imap-email-server-connection-errorFull Nine Yards - See the answer by "Hornblower409 Mar 19, 2026, 12:37 AM" at
https://learn.microsoft.com/en-us/answers/questions/5827459/i-cannot-add-gmail-account-to-outlook-office-2024If neither of these does it for you, I would suggest you bring in Microsoft Support. They have extensive experience in working on this issue.
I am so mad. I just bought a new computer and the Office Home 2024 package. I am now stuck with that godawful new Outlook. It's clunky and unresponsive, I have not found a way to delete large chunks of junk emails by sender, the GUI is awful, and every person I know at work (I work in IT) has reverted back to Classic Outlook. With this Office Home 2024 package, you can't. And I'm not paying $120 a year for Microsoft 365. If I'd know this, I would have gone back to Office Home 2021.
Office Home 2024 package. I am now stuck with that godawful new Outlook. I'm not paying $120 a year for Microsoft 365.
Office Home 2024 does not include Classic Outlook. Office Home & Business 2024 does,
https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2024/cfq7ttc0pbm7You can also purchase a perpetual license for Classic Outlook for Windows standalone.
https://www.microsoft.com/en-us/microsoft-365/p/outlook/cfq7ttc0pbmdFor Corporate Volume Licensing there is Office LTSC 2024
https://learn.microsoft.com/en-us/office/ltsc/2024/overviewNone of this applies to Mac. You can only get New Outlook for Mac. No Legacy.
What idiot at Microsoft is in charge of this nonsense? Pushing through an update with no notice to the most commonly used piece of software on my computer....that completely changes how multiple things work that have been in place for many, many years.
Honestly, if whomever that is worked for me.....they'd be instantly fired.
Microsoft is so brutal.
If you look at the May 2026 message from Teresa Cyrus, you'll see an interview with someone from Microsoft. I think she makes it clear they have no real plan. I have the new Outlook turned off on my computer.
Wow - May 2026!
But seriously, I had reason to speak with several Microsoft technical support people recently. I was told that New Outlook was 'work in progress' and may be complete at the end of 2026. So we are indeed guinea-pigs. Also the issues I had been published by many for several years yet those with whom I spoke had no knowledge of them
I am not sure whoever decide to make the changes understands their customers well and decided on the changes not looking at productivity.
Is there a technical reason you can't switch back to Classic Outlook?
(Nobody can help you if it was a Corporate decision).
I've suggested staff here revert to using the old Outlook. Some old contacts aren't auto-completing in new email messages. Several people are experiencing booking problems in Calendar. The room showing as unavailable here, is in fact, available. These issues are resolved when I use the old Outlook
Yeah, you’re definitely not alone. The account sync issue is especially frustrating. Seeing old email accounts reappear after deleting them years ago feels like a step backward, not an upgrade. And search… honestly, it’s one of the worst parts. Sometimes it just refuses to show sent or received emails until you restart, and even then it’s hit or miss.
I am an old tech guy, not in software anymore but I have to agree. Not just outlook but the entire Windows ecosystem seems to be swirling the bowl. I am switching to Linux on my personal PCs and I will encourage my connections in IT at work to consider the same.
In some respects it's faster than my old Outlook, definetly when starting. And a few things are better.
BUT there is large number of basic(!) functions that I miss and that give me much more productivity. So out with the new and in with the old, until the new version is beyond being an advanced beta version of a program.I look at it and want to walk away. I too adjusted it as best I can.
I don't know what it is, busy? cluttered? hard to read? I just don't like looking at it. Then everytime I switch folders it doesn't remember where I was and I have to hunt for the email I was on.
Lost the email count at the bottom - lost the whole bottom.
I guess when there has been nothing to do with an app for 20 years you just look for things to change.
