Forum Discussion
Anyone else hate the New Desktop Outlook?.
Hello people
I was wondering if anyone else Hated the Desktop version of Outlook?. To me its slower and unresponsive compared to previous versions. Even Windows Mail was faster and the brings up old email accounts that you deleted and no longer use long ago.
It seems while good intentions this one has not been tested properly. Just shoved out the door. And lastly trying to find Emails that your sent or received is another nightmare. You have to restart twice before it finally decides oh look there emails.
73 Replies
- mohdadeebIron Contributor
You’re definitely not alone. A lot of users still prefer classic Outlook because the new desktop version feels limited in advanced settings, PST handling, offline workflow, and overall performance for enterprise use. We’ve noticed many IT teams keeping classic Outlook in production while testing the new experience gradually.
- Max7300Occasional Reader
I hate that when you try to forward an email, it is so difficult to delete the email trail. Alot of my emails that I have sent still are in my draft folder even though I have sent the email. Ugh-back to the old outlook, which I am happy with and familiar with.
- Enrique4451Copper Contributor
I do hate it as well due to the following:
- Used to send Excel or PowerPoint directly from these programs and that cannot be done any more
- Could decide where to store mails before being sent, now EVERYTHING goes to the Sent Mail
- Could group and ungroup easily in the inbox
- Adding pictures to the mails is a real pain
- Spelling check, another pain
Cannot determine something that is really better from previous version.
- nicholalenehanCopper Contributor
It absolutely defies belief what MS thinks is acceptable. Calendar already lacked basic features and now they've removed some of the existing ones. Random calendar events reminders aren't working - which I absolutely depend on. Really disgraceful. I sigh and swear many times a day with this backwards step. What can they possibly be thinking?
- RonRonCopper Contributor
No, your not alone, I hate it as well.
And I fear the day they will deprecate the "Classic" Outlook, like they call it. I would suggest to call it the mature Outlook.In Admin Message center, on (almost) every post I'll give them thumbs down and remind me of the list of issues I collected so far:
- No drag & copy for (older) appointments
It is not possible to drag and copy existing appointments, such as Regular maintenance or Lunch. - No keyboard shortcuts for categories
Users cannot assign keyboard shortcuts to categories (e.g., setting F2 for Regular maintenance). - Scheduling Assistant reduces available screen space
When creating or editing an appointment, the Scheduling Assistant remains fixed on the right side of the screen, which takes up a significant portion of the workspace. - Save shortcut closes appointment
Using CTRL+S to save an appointment automatically closes the window, even if the user intends to continue editing. - Missing search function
The option to search the calendar by Subject or Notes fields is no longer available. - Support for PST-files is limited.
- Support for multiple Shared mailboxes is limited.
I really hope this issues will be fixed before the real Outlook is deprecated.
The New Outlook is just OWA on a little bit of steroids imho. - No drag & copy for (older) appointments
- KGreenCopper Contributor
New Outlook is awful. I'm glad I get paid by the hour because of the extra effort it causes me. Though there are many, my biggest beef is that I use a lot of screenshots in my emails and new outlook has a habit of changing the previous screenshots to the most current screenshot. Nothing says non productivity tool like having to go back and redo all my screenshots because Outlook arbitrarily changed them.
- slatoski2dacroCopper Contributor
Yes, I HATE the new Outlook, but here at work we're using the Outlook 365...I use and rely on the ToDo with reminders to keep my day under control, and the new ToDo BLOWS...I'm having to constantly check on the ToDo lists and correct them, rather than being able to rely on the ToDo reminders to deal with my tasks. FIX IT, please!
- Rod_BrownCopper Contributor
I was forced to switch to new outlook today since my two critical gmail accounts no longer work in Outlook Classic. A global help desk company said they were flooded with calls. None of their tricks worked. The only solution was to move to new Outlook.
New Outlook is for beginners, not power users that use rules and advance contact management features not found in new outlook.
- Hornblower409Iron Contributor
Rod_Brown wrote:
my two critical gmail accounts no longer work in Outlook Classic. A global help desk company said they were flooded with calls. None of their tricks worked. The only solution was to move to new Outlook.
I have worked the Classic Outlook & GMail problem with a number of users. The suggested workarounds from Microsoft Support have fixed the problem for everyone I have been in contact with. (The problem may reoccur and you have to Clear the Windows Credentials again)
Short Version - See the Answer by "Hornblower409 Mar 15, 2026, 4:15 PM" at
https://learn.microsoft.com/en-us/answers/questions/5822942/imap-email-server-connection-errorFull Nine Yards - See the answer by "Hornblower409 Mar 19, 2026, 12:37 AM" at
https://learn.microsoft.com/en-us/answers/questions/5827459/i-cannot-add-gmail-account-to-outlook-office-2024If neither of these does it for you, I would suggest you bring in Microsoft Support. They have extensive experience in working on this issue.
- JenBNCopper Contributor
I am so mad. I just bought a new computer and the Office Home 2024 package. I am now stuck with that godawful new Outlook. It's clunky and unresponsive, I have not found a way to delete large chunks of junk emails by sender, the GUI is awful, and every person I know at work (I work in IT) has reverted back to Classic Outlook. With this Office Home 2024 package, you can't. And I'm not paying $120 a year for Microsoft 365. If I'd know this, I would have gone back to Office Home 2021.
- Hornblower409Iron Contributor
JenBN wrote:
Office Home 2024 package. I am now stuck with that godawful new Outlook. I'm not paying $120 a year for Microsoft 365.
Office Home 2024 does not include Classic Outlook. Office Home & Business 2024 does,
https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2024/cfq7ttc0pbm7You can also purchase a perpetual license for Classic Outlook for Windows standalone.
https://www.microsoft.com/en-us/microsoft-365/p/outlook/cfq7ttc0pbmdFor Corporate Volume Licensing there is Office LTSC 2024
https://learn.microsoft.com/en-us/office/ltsc/2024/overviewNone of this applies to Mac. You can only get New Outlook for Mac. No Legacy.
- smagillCopper Contributor
What idiot at Microsoft is in charge of this nonsense? Pushing through an update with no notice to the most commonly used piece of software on my computer....that completely changes how multiple things work that have been in place for many, many years.
Honestly, if whomever that is worked for me.....they'd be instantly fired.
Microsoft is so brutal.
- SamarimomCopper Contributor
If you look at the May 2026 message from Teresa Cyrus, you'll see an interview with someone from Microsoft. I think she makes it clear they have no real plan. I have the new Outlook turned off on my computer.
- chris53Copper Contributor
Wow - May 2026!
But seriously, I had reason to speak with several Microsoft technical support people recently. I was told that New Outlook was 'work in progress' and may be complete at the end of 2026. So we are indeed guinea-pigs. Also the issues I had been published by many for several years yet those with whom I spoke had no knowledge of them