Forum Discussion

Copper Contributor

May 15, 2024

Am I missing something? Conversation Thread reading order

I have held off switching to New Outlook for a long time now because it's lacking a feature from Old Outlook. Specifically, New Outlook does allow you to sort conversations with either Oldest or New...

Outlook for Mac

Teresa_Cyrus

MVP

May 23, 2024

Hi KCBaltz

I am not a MAC user, but here is how you manage the message thread on a PC in New Outlook. Do you have these settings?

If you find this information helpful, please mark it as the best response, which will assist others with the same question.

/Teresa
#traccreations4e 5/22/2024

KCBaltz
Copper Contributor
May 24, 2024
Teresa_Cyrus
The Mac settings look a little different but I do have it set like this:

However, this only affects the ordering of the conversations relative to each other. Individual messages within a conversation still have the newest on top. E.g. if I have conversations A, B, and C with A being oldest, and emails within those conversations having 1 as oldest, it looks like:

A (oldest)
> 3 (newest)
> 2
> 1 (oldest)
B
> 3 (newest)
> 2
> 1 (oldest)
C (newest)
> 3 (newest)
> 2
> 1 (oldest)

I would expect it to be
> 1 (oldest)
> 2
> 3 (newest)