Forum Discussion
Adding gmail addresse in Outlook 2016
Hello, I am trying to add my gmail address in my list of addresses used in Outlook 2016 but I get an error message : "We were unable to create the Outlook Data File. Make sure the disk you are r...
Hi aixois13,
you can try the following steps:
- Completely close Outlook and ensure it is not running in the background.
- Open the Control Panel on your notebook.
- Navigate to "User Accounts" and then "Mail (Microsoft Outlook)".
- In the Mail Setup window, click on the "Data Files" button.
- Select the "Data Files" tab and check if there is an existing PST file associated with your Outlook profile. If not, create a new one by clicking on the "Add" button.
- Give or choose the location where you want to save the PST file and provide a name for it.
- Set the new created or existing PST file as the default data file for your email accounts by selecting it and clicking on the "Set as Default" button.
- Save the changes and exit the Mail Setup window.
- Open Outlook again and try adding your Gmail account once more.
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Kindest regards
Leon Pavesic
Thanks for your help.
(5) Under "Data Files" there is my PST file named "Outlook_New.pst" which is used for my non gmail addresses but also 6 other ost files which were created when trying to add my gmail address. I didn't notice that
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost (2)
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost (3)
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost (4)
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost (5)
C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons.ost (6)
My default PST file is C:\Users\jl-bo\AppData\Local Microsoft\Outlook\Outlook_New.pst and this is this pst file which I wanted to be associated to my gmail address.
https://www.cjoint.com/c/MGivfWkOvgt
(5) Outlook_New.pst is already set as the default data file for my email accounts
What should I do then ? I cannot delete these 6 ost files from the list. An error message says they are associated to a mail account, but in fact no mail account is associated to them and it seems a new attempt will created an extra C:\Users\jl-bo\AppData\Local Microsoft\Outlook\email address removed for privacy reasons .ost(7) file
The gmail address already exists in the "mail" tab associated to Outlook_New.pst with my other mail addresses but cannot work. Should I delete it then delete the 6 OST files ? from the list or on my disk ?
Thanks
I deleted the 6 OST files from my disk but they are recreated when I open again the settings "Data Files" in "Mail (Microsoft Outlook)". And under "Data Files", it's still impossible to delete them. They are associated to a mail account which doesn't exist!
I found how to delete these ost files.
There were not associated in the list of mail accounts, but a folder was created in outlook. I closed these folders and then I could delete these files permanently.
Anyway, it doesn't change anything to my problem :
- If I try to create a gmail account automatically, an error message tells me that connecting to the server is impossible and asks me to try creating the account manually.
- If I then try to create it manually , using the the ports mentionned in Google help (993 with imap.gmail.com SSL/TLS and 587 with STARTTLS smtp.gmail.com) and linking it to Outlook_New.pst, it does not work either and an extra OST file is created :
"Connexion au serveur de courrier entrant (IMAP): Votre compte requiert un mot de passe spécifique de l’application pour vous connecter." :
(Incoming mail server login (IMAP): Your account requires an app-specific password to login.)
"Envoyer un courrier de test: Nous ne pouvons pas envoyer le message. Vérifiez l’adresse de courrier dans les propriétés de votre compte. Réponse du serveur : 530 5.7.0 https://support.google.com/mail/?p=WantAuthError q9-20020adff789000000b00313e2abfb8dsm9571047wrp.92 - gsmtp" :
(Send test mail: We cannot send the message. Check the email address in your account properties. Server Response: 530 5.7.0 https://support.google.com/mail/?p=WantAuthError q9-20020adff789000000b00313e2abfb8dsm9571047wrp.92 - gsmtp)
The mail address is correct and the password as well 😞
Despite these error messages an account is added in Outlook list of account but is linked to a newly created email address removed for privacy reasons in C:\Users\xxxx\AppData\Local\Microsoft\Outlook and not in Outlook-New.pst. An I cannot change the file in settings. Big mystery
And when I write a new message, the default mail address is not the default on as per settings but the gmail address ! But after closing Outlook 2016, my default mail address is ok.
Thanks for your help
