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John_Culling's avatar
John_Culling
Copper Contributor
Oct 22, 2022
Solved

Adding email accounts to Outlook

Last week I created two outlook.com accounts. I have two problems:- 1. On a brand new laptop both accounts were added to Outlook. One account works perfectly, the other will receive e-mail but not s...
  • John_Culling's avatar
    John_Culling
    Oct 23, 2022

    Dean222210 

    I've discovered, somewhat belatedly, that in order to add an Outlook email address to Desktop Outlook you must be logged into the account you are trying to add. I assume this is because the Outlook interface no longer asks for the account password it 'gets' the password from the logged in account. All very confusing !!

    VERY important that you retain the password used when the Outlook email account is created. This 'solution' was not provided by two MS Technicians yesterday who didn't understand that the 'password' could no longer be entered via the 'Add Account' interface. WHY oh WHY do they change things like this ??

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