Forum Discussion
Account recovery
Gregk2485 Hi
https://support.microsoft.com/en-us/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642?ocmsassetid=d39e3341-8d79-4bf1-b3c7-ded602233642&ui=en-us&rs=en-us&ad=us
But why do you want to change your password, to do this you need a verification code?
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I don’t know my current password and I need to change it so that I can keep access to my account. I’m currently logged into my account thru my cell phone but if my phone ever dies I’ll be screwed.
not to mention the 1000 plus dollars of Xbox games that I’ve spent over the years that I can no longer play because Microsoft is asking for my login information
Unfortunately, your account has Gregk2485 been protected by a password that you do not know, you do not have the phone to confirm the verification code, then unfortunately you can not confirm the basic security, so do not waste time trying to recover the account.
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What’s the point of the recovery request form then if it doesn’t work? Listing all my past passwords over the last decade, current emails I’ve sent and received thru my account and even visa information and Xbox information linked to my account and it’s still not sufficient information is complete bullshit.
It is the user who adds security information (if you did not add this information to additional verification, it is not a Microsoft problem)
I from your explanation would not restore the account either - it is > obvious.