Account locked "We cannot send a text message to this number"

NahueARG 

After more than 24 hours since my initial lock, I carefully went through this page.

https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

I didn't have much hope and went through the link where it says If you still can't unblock your account by entering the security code or changing your password, go to https://go.microsoft.com/fwlink/p/?linkid=842227.

Then, in the next page, I went through the sentence where it says: If you get a message from Microsoft that says your account is locked, use our automated self-help to help you https://go.microsoft.com/fwlink/?linkid=2214237, and connect you to a support agent if necessary.

Finally I was prompted to fill in a form, with some questions about my account usage. Filled in. Got a generic response sounding like "we'll see you in few weeks, maybe, if we like, otherwise fu*k you"

After like..10-20 minutes tried the dumb login again and a SMS finally landed on my phone... Was it the form? I don't know. There was no positive feedback whatsoever about it. Might be! Was it a timer? was it a counter? Who knows? Not even Bill Gates&co themselves.

Happy having my personal account back, but frankly I find the way Microsoft manages personal accounts totally worrisome. Should migrate to smaller companies where you can get in touch with a person who can solve the issue. Big talking about AI... results? basic functions suck!