Forum Discussion
.OST file problem
My pc died, but I had saved my .ost file. I wasn't able to export my contacts from outlook. I use Gmail with imap settings. I installed Outlook 2021 on the new pc and connected to my gmail account...
Hal, I bought a converter which successfully extracted my contacts to a .pst. However, when I go to add the .pst via File, Account Settings, Data Files, Add, I get this error when selecting Outlook data file (.pst):
An unknown error occurred, error code: 0x80070002. I can't get past that to even select my pst file. I did a full repair on Office 2021 and continue to get the same error. Researching that error did not yield any usable solutions.
At this point, I'm stumped.
That error often means there is an issue with the .PST file. Have you tried running the Inbox Repair Tool (Scanpst.exe) on the .PST file? Instructions are here:
Using the Inbox Repair Tool (scanpst.exe)
More info on the error is here:
An Unknown Error Occurred Error Code 0x80070002 in Outlook
- Hal, I resolved the problem. Instead of trying to add a data file, instead I did a file import. That brought in the whole pst so I simply opened the contacts, copied and pasted them to the correct contacts for my mailbox and all is now right with the world. What a time consuming effort. Thanks again to you and others who responded. Be well.
- I get that error when I get to the New Outlook Data file window box. I then highlight Outlook data file (.pst). As soon as you click Ok, the error comes up. You don't even get a chance to browse to your data file. The same error pops up when you select iCloud from the window. Truly bizarre.