Forum Discussion

Copper Contributor

Apr 04, 2023

.eml files opened from a file folder are saved as copies in my inbox

A new behavior when opening a .eml file from the downloads folder it saves a copy in my inbox. I don't want that to happen. How do I stop it from happening?

zmotiwala

Copper Contributor

Aug 22, 2023

JC_NatGen any updates about this. I observe the same behavior, have you been able to prevent this from happening?

I have outlook 365.

JC_NatGen
Copper Contributor
Aug 22, 2023
Yes we solved it by updating our version of chrome. If you're on the latest version of Chrome and it's still happening disable any outlook extensions in the browser and see if that fixes it. zmotiwala
- zmotiwala
  Copper Contributor
  Aug 22, 2023
  JC_NatGen , we use the desktop outlook application how does upgrading chrome address it?
  - Mika916
    Copper Contributor
    Jun 07, 2024
    zmotiwala
    On your computer, open Chrome.
    At the top right, click More .
    Click Help. About Google Chrome.
    Click Update Google Chrome. Important: If you can't find this button, you're on the latest version.
    Click Relaunch.