Forum Discussion

Iron Contributor

Dec 03, 2019

Unable to see all files in OneDrive for Business unless I use Search

Not all files in OneDrive for Business are showing in the list using Office 365 Web portal (portal.office.com) for one User. I have tried using different browsers (Chrome, IE, Edge) and by using ...

OneDrive for Business

VasilMichev

MVP

Dec 04, 2019

Open a support case?

Denise Child

Iron Contributor

Dec 04, 2019

VasilMichev I did a few days ago, still waiting for them to contact me.

I also tried copying the files to a different folder, still don't see those files, but can search for them.

I can add new files into the folder and see them, but when I open an existing and Save As the file does not show up.

Originally I thought it was because they were .XLS format, so tried converting to .XLSX and had same issue.

VasilMichev
MVP
Dec 05, 2019
Well there's at least one issue on the SHD related to opening content in OneDrive, so it might be affecting you as well. Call support directly if you haven't heard from them: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support
- Denise Child
  Iron Contributor
  Dec 05, 2019
  I see these incidents "Users may see latency or intermittent page load failures for SharePoint Online sites and accessing OneDrive files" started on 12/3 but this issue with this one user in ODfB has been going on for at least a month with no solution. I reached out to Microsoft again.