Forum Discussion
Two onedrive for business file explorer "Onedrive - companyname" entries
Many thanks for your quick replies and help.
It turned out that for some reason (I don't know why) when OneDrive.exe was installed it didn't take over groove.exe as normally happens. Both ended up running in parallel synchronizing the same folder.
What worked for this user was:
If a user has 2 OneDrive for business entries in the left hand side of File explorer. One with 2 clouds (groove.exe) and one with one clouds (onedrive.exe) then to resolve this I did the following:
Both groove.exe and onedrive.exe were in the startup area. I removed groove from startup, I unsynched groove.exe from the Onedrive folder it and onedrive.exe were pointing to. I stopped groove. When the user rebooted, file explorer only showed onedrive a single time with the onedrive.exe icon.
Hope is that when kass reboots groove won't start up again.
Dorje-McKinnon First check how many accounts they have in your tenant. ( Go to OneDrive client app - Settings: Accounts). It may be that they have multiple email addresses and each of these is giving them separate OneDrive accounts in your tenant. I have a staff + test account that manifests like this.
However the two different cloud icons seen suggests that they have multiple versions of OneDrive client running. Suggest you check their Windows builds and clean-up the installation.
Nope my users doesn't have two account in AD on premise or in Azure AD.
The user was setup with their account as FullFirstName.LastName and then later it was changed to ShortFormFirstName.LastName
Could this impact my situation ?
If the user setup old OneDrive (groove.exe) using FullFirstName.LastName but then setup new OneDrive (onedrive.exe) with ShortFormFirstName.LastName
Dorje-McKinnon It's conceivable but not something we can test. After checking that no instances of either client executable is in memory, I would try scouring the registry and %appdata% for "detritus" ... but re-setting Windows might be faster and more productive.
