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Cuckooclock_girl's avatar
Cuckooclock_girl
Copper Contributor
Jun 11, 2024

Storage full but only 1% used

I am not an IT high knowledge. Can use programs but don't always understand how tings work.  I have onedrive with 1TB storage.  I am wanting to use the account for backup of my files on laptop.  When I look at Manage my storage it says 1% in use but when I try to place folders/files onto onedrive it says not enough space.  I cannot understand this. I've tried emptying the recycling bin but cannot seem to be able to delete anything - either in one go or individual files. Instructions say "Delete in Navigation Bar" but not on my screen! Can anyone help me please?

Storage
  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor
    Jun 13, 2024

    Cuckooclock_girl 

    It sounds like you are experiencing an issue with OneDrive where it shows your storage as nearly full despite only using 1%. Here are some steps you can take to resolve this issue:

    Step-by-Step Troubleshooting

    1.Check OneDrive Storage Details

    First, let's make sure to verify the storage details to understand what might be consuming space.

    1. Open OneDrive in your browser by going to OneDrive website.
    2. Log in with your Microsoft account.
    3. Click on the gear icon (Settings) in the top right corner.
    4. Select Options.
    5. Under Manage storage, you should see a breakdown of your storage usage.

    2. Empty the OneDrive Recycle Bin

    Files in the OneDrive Recycle Bin still count towards your storage limit.

    1. On the OneDrive website, click on the Recycle bin in the left-hand navigation pane.
    2. To delete all items, click on Empty recycle bin at the top of the page.
    3. To delete individual items, select the files you want to delete and click Delete at the top of the page.

    3. Check for "Shared with Me" Files

    Files shared with you can also count towards your storage.

    1. On the OneDrive website, click on Shared in the left-hand navigation pane.
    2. Check if there are any large files or folders shared with you that you don’t need.
    3. Remove any unnecessary shared files by selecting them and choosing Remove from my OneDrive.

    4. Look for Hidden Files

    Sometimes hidden or system files can take up space.

    1. On the OneDrive website, ensure all folders are visible, including any hidden ones.
    2. You might need to check each folder for any unexpected files.

    The text was created with the help of AI.

     

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

     

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