Forum Discussion
SharePoint 2013 - Office 365 Pro Plus - groove.exe goes wild - MS support needed
Hi everyone,
i already posted at technet forums https://social.technet.microsoft.com/Forums/office/en-US/041dff47-7362-46c5-b7ba-1446adb8a1f6/office-2013-to-office-365-semi-annual-grooveexe-and-msosyncexe-problems?forum=officeitpro#812087f5-7144-405e-8d20-b4cc759e4b94. But now i want to open up a "Software assurance case" at Microsoft. The support page does not take my contract ID and SA ID. (i did that before and it worked).
So i want to call MS Commerical support. BUT NO ONE ANSWERS ANY PHONE!! the support number in germany is wrong and the numbers in switzerland and austria respond: "Our office is closed"
Can anyone tell me a number from MS that i can call to get the support i paid for?
These numbers are crap https://support.microsoft.com/en-us/help/4073697/microsoft-commercial-support
It's such a simple task and it already costs me about an hour.
1 Reply
Finally got someone on the phone. We now created a paid MS support case as this would be the only possibility.
I found this article that describes what we want to do
https://blogs.technet.microsoft.com/wbaer/2017/03/23/which-onedrive-for-business-sync-client-is-right-for-me/ from wbaer
The groove client that is included in Office 365 Pro Plus 1808 is the Office 2016 groove client or did i get something wrong? Do i have to install the groove client somehow manually?
