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matthiew-RAA's avatar
matthiew-RAA
Copper Contributor
Jan 11, 2023
Solved

Send link doesn't find a person in my organisation

One of my colleages is trying to share a file with our boss, but OneDrive can't find him.

  • It's an Excel spreadsheet.
  • She's tried sharing from Excel, and from Explorer. Both failed to find him.
  • She can find other people and send the link to them.
  • I tried the same steps on my computer and I am able to send links to him.

Does anybody know how to fix this?

  • I figured it out. His account was hidden from the Global Address List. It doesn't make sense that this setting doesn't apply to all users, but that is a separate issue.

2 Replies

  • matthiew-RAA's avatar
    matthiew-RAA
    Copper Contributor

    I figured it out. His account was hidden from the Global Address List. It doesn't make sense that this setting doesn't apply to all users, but that is a separate issue.

  • Mike Williams's avatar
    Mike Williams
    Steel Contributor

    matthiew-RAA Your company helpdesk is the first place to go as they manage your Microsoft 365 environment (including OneDrive for Business).