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Mikejr2009's avatar
Mikejr2009
Copper Contributor
Jun 05, 2020
Solved

Retention Policy, email to Managers

We have the Enable access delegation to managers active in our environment. My question is, what is exactly that triggers the email to the managers? We do not delete accounts never.   We disable t...
  • PeterRising's avatar
    PeterRising
    Jun 08, 2020

    Mikejr20092105 

     

    The only way that what you describe should be possible is if the O365 is deleted, and deleted directly from the O365 portal, and the only way that is possible is if the account in in-cloud only, and not synced from AD.

     

    If you disable an AD account which is synced to O365, the effect is that the O365 account is blocked from signing in.

     

    If you delete an AD account which is synced to O365, the effect is that the O365 account is moved from Active Users to Deleted Users, the licence is removed and the user will be purged after 30 days.

     

    If  you delete an O365 cloud only account from the O365 portal, it will result in the behaviour that you are referring to.  This is the only way to trigger this behaviour currently.

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