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Erik Coleman's avatar
Erik Coleman
Copper Contributor
Jul 15, 2016

"Incompatible Office Products" error message rears ugly head again

We're having some end-users get the annoying ODfB pop-up saying "Sorry, we can't perform this action. Incompatible Office products are installed on your machine..."  This was an issue with a patch la...
omarshahine's avatar
omarshahine
Icon for Microsoft rankMicrosoft
Jul 16, 2016

Are you using the next gen sync client or groove?

  • Erik Coleman's avatar
    Erik Coleman
    Copper Contributor
    Jul 18, 2016

    It appears I'm running the Groove.exe, based on its existence in the Office16 folder. I renamed it and the prompts went away, but it's been rendered completely inoperable.  For reference, I am running the MSI version of Office 2016 Pro Plus (not click-to-run) since I also need to run Visio 2016.  Is there a way to manually install the other one?

     

    Thanks!

     

    -Erik

     

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