Re: Can't get Microsoft to send code to email

This can happen due to:

• Email deliverability issues to Gmail, especially from automated Microsoft systems
• Rate limiting or soft-bounce behavior if you’ve requested the code too many times
• Misconfigured verification settings on your account (e.g., missing fallback method)
• Stale browser token/session or corrupted Office credentials
• Gmail blocking the code as potential spam or phishing silently (yes, even if it's not in Spam)

Here are some suggested solutions from GTP. I apologize in advance, but it would be too time-consuming to list everything that could be possible.

Step-by-Step Fixes to Try

1. Try Logging In via Private Browser Mode

Avoid any cached issues:

• Open Incognito / Private window
• Go to: https://portal.office.com
• Sign in with your account
• Check if the code arrives this time

2. Try a Different Device or Network

Sometimes security policies block emails or access tokens based on:

• IP address
• Device ID
• Firewall or VPN settings

Try from:

• A different PC or phone
• A mobile network (e.g., hotspot)
• Browser with no extensions (e.g., Firefox or Safari in Private mode)

 3. Check Your Gmail Account Carefully

Sometimes, Microsoft codes can land in unexpected places:

• Look in Spam, Promotions, or "All Mail"
• Use Gmail search:

makefile

KopierenBearbeiten

from:email address removed for privacy reasons

subject:code

• Check Gmail filters or blocked senders settings

 4. Add or Change Authentication Method (If You Can Access Settings)

If you ever logged in on another device:

• Visit: https://mysignins.microsoft.com/security-info
• Log in if possible
• Add the Microsoft Authenticator app, a phone number, or backup email
• Set a more reliable method as default

 5. Clear Cached Credentials (Especially if You're on Windows)

On Windows:

• Close all Office apps
• Open Control Panel > Credential Manager
• Go to Windows Credentials
• Remove all entries starting with:
• MicrosoftOffice
• msteams_adalsso
• AzureAD
• Restart your computer and try again

 6. Sign in via OneDrive Web or Office.com First

Sometimes logging in through the web triggers the correct flow:

• Visit: https://onedrive.live.com
• Log in there — if successful, leave it open
• Open Excel/Word again and try to reconnect

No "Resend Code" Button?

That’s an unfortunate limitation. Microsoft’s login system doesn’t always expose this — it's session-based. You can force a “fresh” request by:

• Restarting your browser
• Logging in from another browser/device
• Or resetting the flow via portal.office.com

Final Tip for Gmail Users:

Sometimes the problem lies with Gmail rejecting or delaying Microsoft emails. To prevent that:

 1. Add these senders to your contacts:

• email address removed for privacy reasons
• email address removed for privacy reasons

 2. Remove any Gmail filters or forwarding rules that could misroute mail

• Hope this helps you a little.