Forum Discussion
OneDrive Personal folder redirecting to OneDrive Enterprise
I am having a new issue with my work computer (AD registered) that has been working correctly for about five years with both my O365 and my personal OneDrive accounts. Both OneDrive folders are unique to each other in the root of my user folder, they are not sharing a common directory / folder and they have unique names too. (noted as problem for some users)
However something has occurred in the last month (not sure of precise date) where my personal OneDrive account stopped syncing correctly. It will not upload or download files. It indicates it's synchronized but if you change files in the cloud or on the local machine it will not actually transfer anything.
I tried performing a link and unlink and also tried performing a onedrive.exe /reset and neither has worked to restore operation. When relinking OneDrive it will pop up an error message saying "we're having trouble connecting to the onedrive service" when it's starting it's linking process and shows the initial folders to potentially be backed up (which I'm not using on this machine).
So one thing I noticed during my troubleshooting is that if I double-click on my Personal OneDrive folder it redirects to my Enterprise OneDrive folder. I'm wondering if some kind of loop is being created, even though each OneDrive account has a unique folder that has a unique name it keeps redirecting to the Enterprise folder. I'm wondering during startup is the same thing happening and the OneDrive Personal instance is getting redirected too and creating some kind of weird loop or something?
I've even tried exiting the OneDrive Enterprise client while the OneDrive Personal client is starting and still the same result.
I'm totally stumped at this point...