Forum Discussion

Brass Contributor

Oct 18, 2022

Solved

OneDrive crashing on stop-sync of SharePoint sites.

Hello fine IT people. Since last week we have multiple users (and more each day) reporting that their OneDrive apps crash when they stop sync on SharePoint sites. Tried OneDrive repair, uninstall/re...

OneDrive for Business

RandomDave
Oct 24, 2022
We've confirmed that KB5018410 was causing OneDrive to crash on unsync and are rolling it back in our environment.

Detlef_Sp

Copper Contributor

Oct 24, 2022

RandomDave

I'm facing the same Issue and we also have also installed recently KB5018410.

After I press stop synch for any Sharepoint site, OneDrive stops working. After restart of OneDrive the Synchronization is not stopped. Even worse: I want to change my Notebook, but I cannot move the Synchronization of the Sharepoint to the new Notebook, as long I cannot stop the synchronization of to the old Notebook. Any help how to overcome this issue is welcome.

RandomDave

Brass Contributor

Oct 24, 2022

We've confirmed that KB5018410 was causing OneDrive to crash on unsync and are rolling it back in our environment.

Brent_Speck
Copper Contributor
Oct 28, 2022
Anyone seeing this effect other office products. We are seeing Outlook will not connect and Teams will not load. Once we remove the KB all office apps function as they should
Detlef_Sp
Copper Contributor
Oct 25, 2022
Confirmed, rolling back KB5018410 is solving the Problem.
- DJM996
  Copper Contributor
  Oct 25, 2022
  There is a fixed version of OneDrive for download on this page, general fix will apparently be rolled out October 31 but you can manually install the version from this page in the mean time:
  https://answers.microsoft.com/en-us/msteams/forum/all/one-drive-crashes-when-hitting-stop-sync-on-a/5e7f0f57-3122-4495-a4c3-0ad9048397dc
  - Joachim
    Copper Contributor
    Oct 26, 2022
    DJM996
    Thank you for the link, it fixed the problem on my side !