Forum Discussion

Copper Contributor

Apr 13, 2021

One Drive for business stopped working on Windows 7

Dear Sirs, Looks like One Drive application stopped working on Windows 7. Logging to company account is not possible and I receive error 0x8004de40 Server error: NoTeamSitePermissions Received 403...

OneDrive for Business

EpicTriffid

Copper Contributor

Apr 16, 2021

KyotoUK MarekCmikiewicz

Hi both,

I managed to fix mine shortly after I made this post. Hopefully it works for you.

So, it seems that Microsoft accidentally removed support for TLS 1.0 and 1.1 earlier than communicated. While they fixed it, some updates don't seem to have gone through and so they launched a fix for TLS 1.2 that works. My process, in case you get it elsewhere is:

1: Uninstall Windows Update KB3140245

2: Download and install Windows Update KB3140245 from here: https://www.catalog.update.microsoft.com/search.aspx?q=kb3140245

3: Restart the machine

4: Download and run the Easy Fix tool located here: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392#bkmk_easy

5: Make following registry changes (I couldn't find TLS 1.1 or 1.2 in either location so changed the same DWORD key under the SSL 2.0 folder in the same location to 0):

For TLS 1.1

Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client
DWORD name: DisabledByDefault
DWORD value: 0

For TLS 1.2

Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
DWORD name: DisabledByDefault
DWORD value: 0

6: Restart machine

7: Try logging in again

MarekCmikiewicz

Copper Contributor

Apr 19, 2021

Hi,
I carried out some tests based on what EpicTriffid wrote on Apr 16th.
The outcome is that the only thing which is necessary for One Drive to work again in Windows 7 is to install Easy Fix from this location https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392#bkmk_easy
It is not necessary to uninstall KB3140245. It is not needed and not safe to change the value in registry under SSL 2.0.
Just Easy Fix which enables TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP, then reboot and THAT'S IT.
Works like a charm 🙂

UPDATE:

I also had machines without KB3140245 initially installed. In those cases it was necessary to install KB and then proceed to Easy Fix.

doctae
Copper Contributor
May 29, 2021
5/29/2021
Had to uninstall update, then install updated update, then apply Easy Fix: everything works! Thank you!
saper_2
Copper Contributor
May 20, 2021
I had the same error 0x8004de40 only with OneDrive business account (on Win7pro). (I had checked already other things too: running network list service, KB3140245, TLS1.2 checked).
Using just "Easy Fix" did the trick 🙂 , shame that google won't put this topic (& solution) in top results.
Thanks MarekCmikiewicz and EpicTriffid for figuring this out.
KyotoUK
Copper Contributor
Apr 20, 2021
Quick update,
The two issues we had with Win7 x86 were new laptops that hadn't fired the auto script off. I edited the registry with the fix it tool linked above and all is working now.

Strangely had similar issues with a few android mobiles but a quick update of the app sorted these out.