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Gatto75's avatar
Gatto75
Copper Contributor
May 05, 2023

Office icon missing in OneDrive app preferences

Hi! As you can see in onedrive app preferences, there's used to be an "Office" icon, which is now disappeared in my OneDrive app. How is it possible to get this settings option back? I've tried reset...
onedrive sync
Azariah's avatar
Azariah
Copper Contributor
Sep 29, 2023
Hi,
I did not manage to restore the icon, but i managed to solve the sync problems. Apparently, when you uninstall an app in MacOS, some files remain in the system. So i had to download an uninstallation manager, which helps to wipe all the files when you uninstall an app. Alternatively, you can use the advice given here: https://macpaw.com/how-to/uninstall-onedrive-mac#:~:text=Here%20are%20the%20steps%3A,OneDrive%20icon%20to%20the%20Trash. In all the folders, I deleted everything related to Word and OneDrive. Then I reinstalled the two. Bingo, all my problems were solved. Just dragging the app into trash removes the app but keeps all corrupted file on the disc.
MariuszMJ's avatar
MariuszMJ
Copper Contributor
Oct 03, 2023

 Azariah and all 

Hi,

Actions I took:

  1. I disconnected all OneDrive and SH synced spaces
  2. I uninstalled OneDrive using AppCleaner.app
  3. I paste each of the file paths below. At each location, look for files with ‘onedrive’ in their name. When you find them, drag them to the Trash.

    ~/Library/Application Support/

    ~/Library/Containers/

    ~/Library/Caches/

    ~/Library/Preferences/

    ~/Library/Cookies/

    ~/Library/Logs/

    ~/Library/LaunchAgents/

    Spoiler
    /Users/your_name/Library/CloudStorage  > new patch - Here you will find entries/references to other projects made available under SH

  4.  I logged in to SH and all the spaces I wanted to have synchronized, I used another option: Add a shortcut to the OneDrive service (then OneDrive creates shortcuts to other spaces in one OneDrive place). If I did not use this workaround, after synchronizing the resources with SH, I immediately received the following message:

    - Message from OneDrive:


    translation > You'll need to restart OneDrive to continue syncing this location
    I still don't have the Office icon.

    I am waiting for a final solution to the indicated problem by Microsoft and Apple 😉
  5. I restarted my computer
  6. I downloaded the latest version of OneDrive 
  7. I installed the latest version of OneDrive
  8. I only synchronized one location, it was OneDrive

  9. So far, synchronization works - I'm currently testing this solution. Unfortunately this is a workaround, but nothing else has worked for me currently. Maybe someone will find this description and such a temporary workaround useful.

     

     


    Azariah - Thank you for your help and direction 🙂 

     


    --

    Regards

    Mariusz

 

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