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Gatto75's avatar
Gatto75
Copper Contributor
May 05, 2023

Office icon missing in OneDrive app preferences

Hi! As you can see in onedrive app preferences, there's used to be an "Office" icon, which is now disappeared in my OneDrive app. How is it possible to get this settings option back? I've tried reset...
onedrive sync
GVILP's avatar
GVILP
Copper Contributor
Aug 09, 2023

NikolinoDE Hello,

 

I also want to turn off the file collaboration option. I have a mac though. The Office option does not show up in my Onedrive app and it doesn't even have an option to Reset Onedrive.

 

Help!

Thanks,

NikolinoDE's avatar
NikolinoDE
Gold Contributor
Aug 10, 2023

GVILP 

On a Mac, the OneDrive app might have a slightly different interface compared to other platforms. If you're unable to find the "Office" option to turn off file collaboration and there's no option to reset OneDrive within the app, here's an alternative approach:

  1. Unlink and Re-Link OneDrive:
    • Click on the OneDrive icon in your Mac's menu bar.
    • Click on the three dots (...) to open the menu and select "Preferences."
    • In the Preferences window, go to the "Account" tab.
    • Click the "Unlink OneDrive" button. This will remove your OneDrive account from your Mac.
    • Once unlinked, close the OneDrive app completely.
    • Reopen the OneDrive app and follow the prompts to sign in and link your account again.
  2. Check Online Settings:
    • Sometimes, specific settings related to file collaboration might be available only through the web interface. Log in to your OneDrive account using a web browser on your Mac.
    • Navigate to the settings or preferences section. Look for options related to file collaboration or Office integration. You might find the option to turn off file collaboration here.
  3. Contact OneDrive Support:
    • If you're still unable to find the option to turn off file collaboration after trying the above steps, it's a good idea to reach out to OneDrive support for assistance. They might be able to provide you with more specific guidance or address any technical issues you're experiencing.

Please keep in mind that the user interface of apps can change over time, and features might be relocated or renamed. If the option you're looking for is not available in the app preferences, the web interface or customer support might be the best routes to explore. The text and the steps are the result of various AI's put together.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

  • MariuszMJ's avatar
    MariuszMJ
    Copper Contributor
    Sep 28, 2023

    NikolinoDE 

    Hi,
    I'm joining in - I have the same symptoms as the colleague who opened the discussion.

    I updated the operating system to the latest version of macOS Sonoma 14.0 (everything worked fine before the update).
    Currently, I have detected a problem with file synchronization within the OneDrive v. 23.184.0903.0002 (standalone) (Apple Silicon) application.

    What I did:

    I performed the above-mentioned operations - they did not help

    Additional activities
    1. I turned off synchronization of everything connected to OneDrive
    2. I deleted the app, downloaded the most up-to-date one and installed it again
    3. I reconnected the account (I also changed the main folder several times so that it would not refer to old local files - it didn't help)
    4. I added account synchronization and after a few seconds of correct operation I have the following message:

    - Yes, I'm logged in to OneDrive > you can see it in the screenshot
    - Message from OneDrive:

    translation > You'll need to restart OneDrive to continue syncing this location


    5. I still don't see the Office tab in the OneDrive settings - why?

     

    What is the problem:
    1. The folder and file structure is not being downloaded
    2. And somehow the folder/file, e.g. Word, gets corrupted and cannot be opened after double-clicking

    Please help, how can I solve this problem?

     

    --
    Regards Mariusz

     

    • Harry_s1's avatar
      Harry_s1
      Copper Contributor
      Sep 29, 2023

      MariuszMJ the office tab in the preferences is missing in my OneDrive also after updating to MacOS 14.0. 

       

      Syncing is working as it should after deleting OneDrive and reinstalling, however I now have to navigate to the original file source folder when completing a file>save as. Prior to the update the default save location was set to the current files folder / location

  • GVILP's avatar
    GVILP
    Copper Contributor
    Aug 10, 2023

    NikolinoDE 

    Thank you so much, I will try these options.

    • Azariah's avatar
      Azariah
      Copper Contributor
      Aug 16, 2023
      Hi,
      Did you manage to solve this? I am facing the same problem.

      Kind regards.
      • GVILP's avatar
        GVILP
        Copper Contributor
        Aug 16, 2023
        Hello,
        Unfortunately, it didn't work for me.
        Option 1 didn't work.
        Option 2 didn't show me different settings options online.
        I haven't tried option 3.

        During my research, somebody suggested to pause synching in OneDrive when I am saving my new files in OneDrive. Just going to the app in the top menu in my mac, then look for the option to pause synching for either 2/4/24 hours, I just choose 2 hours, save my files in OneDrive (it works), and then go back to "unpause" synching.

        It's not ideal, but it works.

        OneDrive has been a pain in every mac I own. Not sure why but I guess at some point I will contact customer support.

        Hope this helps.

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