Forum Discussion
Hacked: Microsoft refuse access to account
I've been hacked. Probably my fault (according to my son). Following many email discussions, MS have accepted my 365 + email are now the property of 'Moscow and India'.
Nearly 20 years of files are gone, they emptied my hard drive as well, returnable for a cost. What I cant fathom, is why MS will not give me access to down load my OneDrive? They have quite happily suspended the email which is the key to the drive.
Why should I ever bother in trusting MS again? Anyone had a similar issue? did you get your OneDrive back? I cannot find a telephone number to 'speak' to some one in authority.
If the hackers changed your password and security info, you can’t use the normal login route anymore. That’s exactly why Microsoft blocks access: they’re trying to stop the attacker from continuing to use your account, but it also means you’re locked out.
Here’s what you can still do in your situation:
1. Use Microsoft’s Account Recovery Form
Even if you don’t know the current password, you can try to prove ownership:
- Go to https://account.live.com/acsr
- Enter the email address of the hacked account.
- Enter a different email address where Microsoft can contact you.
- Fill out as much information as you can (old passwords you remember, contacts, subject lines of old emails, billing details from your Microsoft 365 subscription, Xbox gamertag if you used one, etc.).
The more details you give, the more chance support will accept that you’re the rightful owner.
2. Contact Microsoft Support directly
Since your account is linked to Microsoft 365, you have a paid service. That gives you the right to live support:
- Start here: https://support.microsoft.com/conta ctus
- Choose Subscriptions & Billing → Microsoft 365 → OneDrive.
- Use a different Microsoft account (or create one quickly) to log in just to start a support chat.
- Ask to escalate the case as Account Takeover / Compromised Account with Data Access Loss.
3. Do not pay the hackers
If someone is asking you to pay to get your files back, that’s ransomware/extortion. Paying does not guarantee they’ll return anything, and it makes you a bigger target. Stick only to recovery through Microsoft.
The only path to recovering your OneDrive is to convince Microsoft you are the rightful owner through the recovery form and support escalation.
My answers are voluntary and without guarantee!
Hope this will help you.
1 Reply
If the hackers changed your password and security info, you can’t use the normal login route anymore. That’s exactly why Microsoft blocks access: they’re trying to stop the attacker from continuing to use your account, but it also means you’re locked out.
Here’s what you can still do in your situation:
1. Use Microsoft’s Account Recovery Form
Even if you don’t know the current password, you can try to prove ownership:
- Go to https://account.live.com/acsr
- Enter the email address of the hacked account.
- Enter a different email address where Microsoft can contact you.
- Fill out as much information as you can (old passwords you remember, contacts, subject lines of old emails, billing details from your Microsoft 365 subscription, Xbox gamertag if you used one, etc.).
The more details you give, the more chance support will accept that you’re the rightful owner.
2. Contact Microsoft Support directly
Since your account is linked to Microsoft 365, you have a paid service. That gives you the right to live support:
- Start here: https://support.microsoft.com/conta ctus
- Choose Subscriptions & Billing → Microsoft 365 → OneDrive.
- Use a different Microsoft account (or create one quickly) to log in just to start a support chat.
- Ask to escalate the case as Account Takeover / Compromised Account with Data Access Loss.
3. Do not pay the hackers
If someone is asking you to pay to get your files back, that’s ransomware/extortion. Paying does not guarantee they’ll return anything, and it makes you a bigger target. Stick only to recovery through Microsoft.
The only path to recovering your OneDrive is to convince Microsoft you are the rightful owner through the recovery form and support escalation.
My answers are voluntary and without guarantee!
Hope this will help you.